Senior Business Analyst Glen Norris

PROFESSIONAL SKILLS AND ACCOMPLISHMENTS

• 15 years of industry and technical experience.  Very strong technical leadership abilities, team building, and managing multi-disciplinary IT resources. 
• Strong experience in managing software development projects including: Data Migration, Application Integration, Data Warehousing, Call Center Automation, Integrated Voice Response (IVR) Systems, E-Commerce.
• Extensive professional written and oral presentation skills and experience.  Conference speaking experience.  Comfortable leading large user and business workshops using presentations tools such as PowerPoint, Visio, etc.
• Technical groups managed included: Project Management, Architecture and Design, Content/Media Production, Software Developers, Networks, System & Database Administration, Technical Support, and Help Desk
• Managed multinational project teams for IT systems projects. 
• Hands-on experience in all facets of the software development and implementation lifecycle- IP network configuration, hardware specification, server configuration (ftp, http, email), UNIX, Linux, NT/2000, II
• Strong working knowledge of RDBMS and the following technologies- Oracle, business intelligence reporting, design, migration, PL/SQL, MySQL, XML, SOAP, Microsoft .NET, ASP, UML.  Significant experience with ColdFusion, dBase, Advanced Revelation, VB.NET, HTML

PROJECT EXPERIENCES

Callbox Inc, Los Angeles – Enterprise IVR for Mature Webapps

Sr. Business Analyst, Project Lead

• Liaison between client groups and application development and technical staff, translating business requirements into system solutions.
• Requirements gathering, discovery & analysis, business rules, data modeling, Dialogic & .Net integration issues, Voice Response Callflow Storyboarding, developer management

CJ TechnologyPartners, Los Angeles – IT Consulting

Sr Business Analyst, Consultant

• Radio K-Mozart 1510, KMozart.com: Design of client-facing “contest tool” and content management system allowing the client to create and administer dozens of promotional web contests on the fly.  Research, development, implementation of project plans, definition of functional requirements and technical specifications, technical resource management
• Software testing, training and documentation, and implementation of application processes and procedures.

Infosys Corporation, Los Angeles – IT Consulting

Sr Business/Data Analyst, Consultant  

• Managed or handled: discovery & analysis, business rules, data modeling, writing use/test case specifications, rational base UML modeling, HTML Storyboarding, directing developers
• Designed appropriate application systems structures, providing a solid foundation for well-written and reliable application programs.
• Groupo Express: Call center automation for large central-american shipping company
• Qualistics, Inc: Integrating an outbound phone target db with 3rd party inbound/outbound Integrated Voice Response call system (VoiceXML) to execute large scale call apps and produce custom reports
• Website rollout for Toshiba’s new PDA-integrated groupware product, InfinityDesk

Open Society Institute, George Soros Foundation – Infrastructure Development

Senior Analyst

• Proposed, designed & created one of the Internet's first comprehensive community servers integrating individually administered websites, listservs, pop3 accounts, autoresponders, real-time chat and nntp threaded discussion with Usenet feed. Assembled Linux box for clandestine smtp server and secure telnet sessions.
• Developed standardized communication methods and enhanced security in message exchange, between stations inside Burma, and the activist and press community in the first world. Deployed equipment & trained grantees in remote & primitive conditions and politically hostile environments (Manipur state, India, northwest Thailand).
• Wrote and delivered lectures on Internet messaging systems and encryption, to diverse audiences (scholarship students, the international Burma Donors Forum, U.S. D.E.A. Agents).
• Specified a secure network for the Office of the Prime Minister of Burma (in exile in Washington D.C.). Instructed the Prime Minister and staff in Internet security, philosophy of encryption and PGP. Catalyzed widespread use of PGP encryption by the Burmese democracy movement.
• Traveled extensively with the Director, surveying the needs and progress of disparate grantees and allied NGOs

Virtual Vegas, Inc. – e-Commerce Portal

Senior Technical Lead 

• Managed Programming and R&D Departments for the first consumer entertainment website.
• Interviewed and hired all technical personnel.
• Produced or programmed dozens of cd-rom titles and websites, engineered "virtual bandwidth" by marrying on-line connectivity to local cd-rom based media.
• Designed and managed production of a suite of Java casino game clients that bank player's "chips" into a central database which can be exchanged for sponsored prizes.
• Managed design and production of rollout interactive entertainment for the interactive gaming channel of the Time Warner Full Service Network interactive tv test bed in Orlando, FL.
• Managed production of the web front-end for the Engage!Online Internet Gaming Network
• Partnered with other industry leaders in high-profile technology rollouts, including Sun's Java, SGI's VRML, CyberCash/Coin and RealAudio.
• Put the company on the Internet serving web, ftp and email to staff and customers from four domains via in-house SGI and Sun servers.  Assembled secure tcp/ip Intranet integrating Unix servers, productions Macs and development PCs. 

U.S. Dept of Justice, Office of the Special Counsel – Central Data Repository

Programmer, Consultant 

• Designed and coded comprehensive docket system tracking all cases and all correspondence entering the Special Counsel.
• Designed and coded turnkey personnel database for the Environment and Natural Resources division of the Department of Justice.  Trained the Personnel Group in its operation.